The National Bank (TNB) announced today the launch of a package of services for the visually impaired, which promotes their financial inclusion, and facilitates dealing with the bank and receiving banking services. Such services include a speaking application that allows them to listen to the content of contracts, account opening forms, and loan applications which are read directly to the customer without the need for an intermediary. Through this application, a visually impaired or blind person can, after scanning the Braille address on the brochures, listen to the details of the bank's products and learn about their conditions. TNB also set up an ATM with speaker capabilities for each major governorate, to facilitate electronic transactions for the visually impaired.

Commenting on this, Reem Anani, the Public Relations Manager at TNB, pointed out the importance of everyone’s inclusion and ensuring they are integrated into all banking transactions. The impediments they face should be removed by developing and adopting responsive services that address the different needs of each segment separately. Anani stressed that this project was in line with the directions of the Palestine Monetary Authority and TNB’s strategy to promote financial inclusion in Palestine and harness technology to ensure sustainability.

It is worth noting that banking services for people with visual disabilities are available in all branches of The National Bank. TNB also ensures the access of people with motor disabilities to banking services by implementing certain logistical specifications in its branches and ATMs, such as allocating lanes and parking spaces for their cars to ensure ease of movement and receipt of services.